The 2-Minute Rule for telus billing support
The 2-Minute Rule for telus billing support
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and within the billing aspect, that’s even more horrendous! Purchased a completely new mobile phone as my contract was up for renewal on the net was supposed to get $one hundred credit in no way showed up sent the mobile phone via mail how they told me to copyright Article and got it. I bought a text message saying they been given it and my credit score might be on my Monthly bill, but but my Monthly bill came they usually even now cost me for it. Once i identified as. They had the audacity to mention the telephone wasn’t the cellular phone they have been expecting?! What other mobile phone could it happen to be? It absolutely was their cellphone they despatched me two decades ago?! Together with the bring it back application?! They advised me they'd look into it and electronic mail me back again hardly ever obtained an email. They called me again and we’re trying to say it was a technical challenge with my mobile phone the same agent who's purported to have cared for me?
Pro was capable to walk me through my problem and served pinpoint exactly where the challenge was happening and suggested me of an alternative so I could get my job finished. I so appreciated his assistance and persistence in walking me by way of the various eventualities. He adopted up with information on my upcoming methods.
It's now been two weeks and my difficulty While using the billing hasn't been solved , I are customer Telus for more than twenty years which customer service is horrendous! I requested to talk to supervisor several many times ultimate. She reported she would Additionally they required me to go to the keep wherever I fall the cellphone off and bought the mobile phone when I instructed her I did it all on the web she didn’t trust me? The cellphone I received the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go right down to the store to receive why was my box open up? Why wasn’t my box sealed? Cellular phone drop batteries is incredibly incredibly slow like my aged mobile phone was way better than this thing. I think they gave me a aged telephone is how they take care of customers with extensive as they reward loyalty ?!!!
If an automatic assistant asks for the reason of your simply call, point out "I want to make payment arrangements for my mobility Monthly bill".
The TELUS group acknowledges that our work spans several Territories and Treaty places and we are grateful for the standard Information Keepers and Elders that are with us today, individuals who have long gone before us as well as the youth that encourage us.
As for loyalty, there isn't a these kinds of detail anymore. Going through exactly the same matter with my Telus property services. I’m carried out with them continuously raising my arrangement pricing. Likely back to Shaw when my agreement operates out.
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• When I termed to clarify, Eunice with the BCX Wireless Vehicle group explained to me the special discounts had been applied. Even so, she copied and pasted Abdul’s notes, which did not explain the low cost facts.
If an automatic assistant asks for the reason within your call, point out "I would want to make payment arrangements for my mobility bill".
My professional aided me with my issue and answered all of my abide by-up issues. You've got the best men and women Operating for you!
Additionally, I used to be disconnected several occasions when endeavoring to speak with support and perhaps left on hold with no resolution.
The TELUS staff acknowledges that our perform spans many Territories and Treaty locations and we're grateful for the traditional Expertise Keepers and Elders who're with us these days, all those who have gone before us and also the youth that inspire us.
I'd some minor challenges but I'd absolutely no clue how to fix them. Then, my co-employee suggested me of one's service. Your staff members ended up exceptionally client and useful! Because of all of these!
Yeah, I’m binding by a two yr contract sadly, I’m only four months in, but I did get somewhere. I suppose The executive Office environment termed me these days so I've telus billing support a cell phone dialogue with him in an hour or so. We’ll see how that goes.